While most of the banks attempt to offer an omni-channel interaction with the customers, the experience are inconsistent and half-hearted.
33 Malaysian websites hacked following SEA Games error: Experts reaffirm security musts for Sysadmins
Malaysian websites and internet services have been defaced in what is believed to be a hacktivism attack following an error in the official souvenir booklet of the Kuala Lumpur SEA Games 2017.
This is how we'll help 5G transform Malaysia’s communications landscape and smart cities, says new partnership
Signed in KL: NEC Corporation of Malaysia and its subsidiary Netcracker join hands with Red Hat, Juniper Networks and Dell EMC.
Malaysia's Mesiniaga enterprise cloud mandated by PCI DSS certification
Mesiniaga's Eric Foo said the latest mandate from the Payment Card Industry Security Standards Council demonstrates the high quality of our enterprise IT services.
With an eye on WCIT 2020 in Malaysia, PIKOM delegation supports global ICT gathering in Taiwan
The WCIT 2017 and ASOCIO summit in Taiwan is to dive deep into digital opportunities, said ASOCIO Chairman David Wong Nan Fay.
Enhanced security is just one reason behind refreshed mobile app, says Malaysia's Hong Leong Bank
Malaysia's Hong Leong Bank is expecting about 40% y-o-y growth in its total digital banking user base, led by 65%+ growth in new Hong Leong Connect App users as well as a strong increase in new user registrations for internet banking.
Only 67 percent of Singapore millennials regularly use mobile banking
However, local financial institutions have yet to fully engage with local millennials, according to Telstra's report.
Being responsive and providing first-time resolution critical to customer experience
APAC consumers want quick response on their concerns, both through words and actions.
Braintree’s merchants can now offer MasterPass
The move provides PayPal's and Mastercard's customers with greater choice and flexibility to pay and move their money.
MDEC, Standard Chartered and Allianz bring SuperCharger's fintech accelerator to Malaysia
MDEC COO Dato’ Ng Wan Peng speaks of Malaysia’s first SuperCharger FinTech accelerator, which is inviting applications from local and international startups and scale-ups.
Sompo Insurance Singapore's chatbot help consumers make informed buying decisions
Powered by IBM Watson, the chatbot can answer questions in natural language and provide customised recommendations based on the information provided by consumers.