How will customer service change in future as AI aids human officers in the contact centre?
Here are some ways to better detect and prevent oneself from being a victim of phishing attacks.
Bitcoin has surpassed the expectations of its detractors to prove itself as a financial instrument for the modern Internet generation. Here's what you need to know about it.
Here are five tips to help you drive the greatest success in your digital transformation project.
Here are three key things you should remember when it comes to regulatory compliance.
Myths vs reality.
Why is data analytics on the frontlines of change and is set to be the cornerstone of the banking and financial industry?
Customer-centric investments in front-end services will deliver value only if the middle and back-end systems are capable of delivering those services in a sustained and flexible manner. How can banks and financial services organisations do so?
MoFo lawyer Annabel Gillham explains how to ensure compliance with EU GDPR guidelines, and offers a checklist of what CIOs should be doing to prepare their organisations for the enforcement of incoming regulations.
How should SMEs use technology to fight in the war for talent?
Stress is part of our everyday lives. Our ability to deal with it, direct it or eliminate it will have a big impact our levels of effectiveness, wellbeing and satisfaction now and in their future.
In an age where data has become a valuable commodity that is the object of cybercrime, organisations and cybersecurity professionals must work within applicable legal frameworks in preventing, detecting and responding to cybercrime and cyber-attacks.
Alex Taverner of BAE Systems shares a few lessons CISOs can learn from the recent Lazarus attacks to help them direct their increased security investment wisely.
In the first six months after Facebook introduced a bot API for Messenger, around 34,000 chatbots were created.
How should IT teams ensure that content is handled in a secure manner in a digital organisation?
Deployed in the enterprise, blockchain can help track the origin of goods to ensure sustainable use of raw materials, verify provenance of intellectual property, and more
With millennials set to take over the workplace soon, what should businesses keep in mind when designing the workplace of the future? F5 Networks' Kunacillan Nallappan shares his thoughts.
The STEM industry’s lack of diversity is bad for business
By taking steps to ensure the quality of assets within the data lake, organizations can prevent their lakes becoming data swamps
There’s no easy button for ransomware recovery. But if you have a response plan you’ll be ready to spring into action and restore your system’s operations following an attack