Customer Insights & Analytics

10 signs your CRM system needs an overhaul

Bruce Harpham

Poor data quality, broken add-ons, and ineffective integrations are just a few of the tell-tale signs that you may need to refresh your CRM system — or scrap it altogether and start anew.

Bank and airline experiment with robot for customer service

George Nott

Can a friendly humanoid robot help take some of the stress out of air travel? That’s the question being posed by researchers from an Australian bank's innovation lab this week in a series of experiments at Sydney International Airport.

Don’t overlook the hidden treasure in your middle and back-office

Nachiket Deshpande, Global Delivery Leader, Banking and Financial Services, Cognizant; and Manish Bahl, Senior Director, Centre for the Future of Work, Cognizant

Customer-centric investments in front-end services will deliver value only if the middle and back-end systems are capable of delivering those services in a sustained and flexible manner. How can banks and financial services organisations do so?

Solix empowers a data-driven world: Sai Gundavelli

Sejuti Das

Sai Gundavelli, founder and CEO at Solix Technologies, discusses how the company empowers businesses to monetize data effectively, efficiently and safely to become a true data-driven company.

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