Customer Insights & Analytics

Dissecting the “Intelligent Enterprise”

AvantiKumar

“The real critical ability for enterprises today is to be able to look at patterns and connect the dots. Business, fundamentally has not changed,” says Duncan Williamson.

10 signs your CRM system needs an overhaul

Bruce Harpham

Poor data quality, broken add-ons, and ineffective integrations are just a few of the tell-tale signs that you may need to refresh your CRM system — or scrap it altogether and start anew.

Bank and airline experiment with robot for customer service

George Nott

Can a friendly humanoid robot help take some of the stress out of air travel? That’s the question being posed by researchers from an Australian bank's innovation lab this week in a series of experiments at Sydney International Airport.

Don’t overlook the hidden treasure in your middle and back-office

Nachiket Deshpande, Global Delivery Leader, Banking and Financial Services, Cognizant; and Manish Bahl, Senior Director, Centre for the Future of Work, Cognizant

Customer-centric investments in front-end services will deliver value only if the middle and back-end systems are capable of delivering those services in a sustained and flexible manner. How can banks and financial services organisations do so?

Solix empowers a data-driven world: Sai Gundavelli

Sejuti Das

Sai Gundavelli, founder and CEO at Solix Technologies, discusses how the company empowers businesses to monetize data effectively, efficiently and safely to become a true data-driven company.

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