What is design thinking? The secret to digital success

Clint Boulton

Design thinking is fast becoming a key pillar in digital transformations, as forward-thinking companies tap the human-centered design philosophy to deliver robust, user-friendly products and services.

CIOs step into strategic role as tech buying moves out of IT

Thor Olavsrud

Non-IT line of business leaders are increasingly taking over the technology purchasing responsibility that has traditionally belonged to CIOs, but one industry expert argues this shift represents an opportunity for CIOs.

TEDx: The tech support of CIOs

Paul Vecchiato

TEDxSydney this year contained plenty of advice on how smart IT chiefs can position themselves as a vital asset for their businesses.

Don’t let a lousy worker experience cripple your customer experience

Clint Boulton

Marketing and digital teams have little trouble shaking free the budget to build new apps and software services for external customers. But what happens when a line-of-business manager asks for more money to upgrade workforce technologies to better serve internal customers?

10 ways you’re failing at IT audits

Bruce Harpham

IT audits can feel like a grim nuisance, but great value awaits those who heed these common mistakes that inevitably lead to an IT audit disaster.