Outsourcing

7 hot IT outsourcing trends — and 7 going cold

Stephanie Overby

The days of low-cost commodity services are waning, as IT organizations seek stronger strategic partnerships with IT outsourcing providers in the era of digital transformation.

How to get the most from a managed IT services provider

Thor Olavsrud

As the managed services provider market matures, CIOs should resist the urge to go with the lowest-cost provider in favor of partners that understand your business and can help you achieve strategic goals.

7 tips for managing an IT outsourcing contract

Stephanie Overby

Without dedicated and ongoing governance, carefully negotiated and documented rights in an outsourcing contract run the risk of not being enforced, and the relationship that develops may look nothing like what you envisioned.

Grading our 2016 IT outsourcing predictions

Stephanie Overby

We predicted this was the year that security and integration challenges would become key considerations, companies would embrace robotic process automation and offshore captive models, and the IT outsourcing contracting process would become more agile and accommodating. Now it's time to revisit our predictions.

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